If something isn't right.

An exchange may be declined where the issue is unrelated to a product defect, expiry or an error by Stephan's Pet Store.

• •The request is made outside the stated 24-hour notification window.
• •No receipt, order confirmation or other valid proof of purchase is available.
• •The item was purchased correctly but the customer later changed their mind.
• •The wrong size, colour, flavour, variety or product was selected by the customer.
• •Food, treats, supplements or hygiene-sensitive products have been opened or used, unless the exchange request relates to a defect, expiry or an incorrect item supplied.
• •The product has been damaged, altered, stored incorrectly or misused after purchase or delivery.